Privacy Policy

1. General provisions

This Privacy Policy (the “Policy”) describes how information is processed and protected when you use the Getline Pro(GetLine VPN) app and the getline.pro service (the “Service”).

For questions about personal data processing, contact support@getline.pro. Account deletion requests can be sent to del@getline.pro.

2. Data we collect

The following data is processed when you use the Service:

• email, account ID and Telegram ID, if linked to your account — to identify you, provide access and communicate with you;
• an app-generated installation/device identifier, operating system type and version, device model and technical information about the client — to operate the Service on your device;
• IP addresses and network service usage information, including connection time, the server/node used and the volume of data transferred — to operate the Service, account for usage and prevent abuse;
• approximate country or region inferred from the IP address — to prevent abuse, fraud and repeated use of the free trial;
• support messages and the sender’s contact information — to respond to and process requests, including account deletion;
• information about completed payments and purchased services, including transaction status, amount and identifier — to confirm payments and provide paid services.

The Service does not collect or store GPS data.

If bank card details are entered directly with the payment provider, the Service does not receive or store those details.

The Service does not require passport details, documents, photographs or other personal information beyond the minimum necessary for its operation.

3. How we use information

The Service uses the information it receives solely to:

• operate its features and provide access;
• communicate with you, including notifications and support;
• prevent fraud and repeated use of the free trial;
• comply with legal requirements.

4. Sharing information with third parties

The Service operator does not share the information it receives with third parties, except:

• when required by law;
• when necessary to fulfil obligations to you, for example when working with payment providers;
• when you have given your consent.

When you sign in through a third-party authentication provider, such as Google or Telegram, that provider processes the data needed to complete sign-in in accordance with its own privacy policy. The Service receives the information needed to identify your account from the provider.

We use addy.io to receive and forward email enquiries. When you send an enquiry, the sender’s address, message content and any attachments pass through the email infrastructure.

5. Data retention and security

Data is retained for as long as necessary to fulfil the purposes of processing. The Service operator takes reasonable measures to protect data but cannot guarantee absolute security when information is transmitted over the internet.

6. Your rights and account deletion

You may request correction, updating or deletion of your personal data by contacting support@getline.pro.

To delete your Getline Pro(GetLine VPN) account and associated personal data, visit the account deletion page or email del@getline.pro. Include your account email or ID. You do not need to reinstall the app to submit a request.

Requests are processed manually. Send your request from the email address linked to your account. If you no longer have access to it, let us know in your request. We may ask you to verify account ownership. Do not send passwords or login codes.

Deletion requests are processed within 14 calendar days after account ownership is confirmed. We will email you a confirmation when deletion is complete. You will no longer be able to access the Service through the deleted account.

Data retained after account deletion

After account deletion, we retain pseudonymised hashes of the login identifiers associated with the account — email and Telegram ID — to prevent repeated use of the free trial and fraud. The hashes do not contain the original identifiers in plain text and are used to recognise repeated use of the same email or Telegram ID. The hashes are retained for up to two years from the date of account deletion, after which they are deleted.

7. Website cookies

The website uses two first-party cookies: getline_lang to remember the language you select using RU / EN, and getline_notice to remember that you have dismissed the cookie notice. Each cookie is stored for up to one year from the time it is set. These cookies are not used for advertising or analytics. You can delete or block them in your browser settings; your preferences will then no longer be saved.

When you open the home page without a saved language choice, the website uses your browser’s language preferences. An explicit RU / EN choice takes priority. Direct links to localized pages keep their language.

8. Changes to this Policy

The current version of this Policy is published on this page with its update date. Where changes to data processing require separate notice or your consent, publishing an updated Policy does not replace those requirements.

9. Contact details

For privacy and data processing enquiries:

• Privacy enquiries: support@getline.pro
• Account deletion: del@getline.pro
• Telegram: @GetLinePro